1. Information we collect
We collect account details such as business name, owner name, mobile number, email, password credentials, plan details, restaurant settings, staff records, QR/table data, menu items, orders, payments, feedback and usage logs required to run the service.
2. Customer and order data
Customer names, phone numbers, table details, order history, feedback and payment mode records belong to the restaurant workspace that collected them. Prowider processes this data only to provide ordering, billing, analytics, support, backup and security features.
3. How we use data
We use data to create workspaces, authenticate users, show admin dashboards, process QR orders, maintain ledgers, generate reports, prevent fraud, improve reliability, send service notices and provide customer support.
4. Sharing
We do not sell personal data. We may share limited data with infrastructure, storage, email, payment, analytics or security providers only when needed to operate Prowider. We may disclose information when required by law or to protect users, restaurants and the platform.
5. Cookies and local storage
Prowider uses cookies, sessions and browser storage for login, CSRF protection, demo mode, install prompts, settings and app performance. Blocking these may break login or admin features.
6. Security
We use session protections, CSRF checks, access controls, tenant isolation and operational safeguards. No system is perfectly secure, so restaurants must keep passwords, staff PINs and device access confidential.
7. Retention
We retain account, order, ledger, audit and backup records for as long as needed to provide the service, meet legal/accounting requirements, resolve disputes and maintain security. Deletion requests can be sent to support.
8. Your choices
Workspace owners can update restaurant, staff, menu and customer records from the admin panel where available. For access, correction, export or deletion requests, contact support from the registered owner email.
9. Children's data
Prowider is meant for restaurants and business users. It is not intended for children to create accounts.
10. Contact
For privacy or grievance queries, email [email protected]. We aim to acknowledge support requests within 48 hours.