1. Monthly subscriptions
If you pay for a 1 month subscription, the fee is non-refundable once the workspace is activated or the billing period has started.
2. Multi-month or yearly subscriptions
For longer plans, the refund is calculated after deducting the months already used and the current running month. The remaining unused full months, if any, may be refunded after verification.
3. Example
If a 12 month plan is cancelled during the 4th month, charges for months 1, 2, 3 and the current 4th month will be deducted. The balance for months 5 to 12 may be refunded.
4. Custom domain and third-party costs
Custom domain setup, DNS work, third-party charges, payment gateway charges, taxes and any external service fees may be non-refundable if they have already been incurred.
5. No refund cases
Refunds may be refused for misuse, fraud, chargeback abuse, security bypass attempts, policy violations, illegal activity, copied/resold accounts, excessive abuse of resources or termination caused by breach of Terms.
6. How to request a refund
Email [email protected] from the registered owner email with restaurant name, registered mobile number, plan, payment proof and reason for cancellation.
7. Review and processing time
Approved refunds are generally processed within 7-10 business days after verification. Bank, UPI or payment gateway timelines may take additional time.
8. Cancellation effect
After cancellation, access to paid features, custom domain mapping, reports, backups or storefront tools may be disabled at the end of the active paid period or earlier if required for security reasons.
9. Service issues
If a proven technical issue from Prowider prevents normal use and cannot be resolved in a reasonable time, we may offer a fix, service extension, credit or refund depending on the case.
10. Contact
For billing and refund queries, contact [email protected].