1. Acceptance
By creating an account, logging in, using the admin panel, storefront, QR links or related services, you agree to these Terms, the Privacy Policy and the Refund Policy.
2. Service
Prowider provides QR menu, table ordering, kitchen display, staff access, customer feedback, reports, ledgers, themes, custom domain tools and related SaaS features for restaurants and food businesses.
3. Account responsibility
You are responsible for correct business details, secure passwords, staff PINs, role permissions, menu prices, taxes, order fulfilment, refunds to your diners and all activity inside your workspace.
4. Tenant isolation and data
Each restaurant workspace must access only its own data. You must not attempt to access another restaurant's admin, APIs, QR links, reports, customer data or backups without permission.
5. Acceptable use
You must not misuse Prowider for illegal content, spam, phishing, malware, scraping, credential attacks, excessive automated requests, fake orders, abusive behaviour or attempts to bypass security, billing or plan limits.
6. Plans and billing
Features depend on the active plan. The base plan includes all standard features. The custom domain plan adds custom domain support. Non-payment, chargebacks, fraud or policy violations may lead to suspension or termination.
7. Restaurant and customer obligations
The restaurant is responsible for food safety, service quality, menu accuracy, pricing, payment collection, customer communication, cancellations, table service and compliance with local laws.
8. Availability
We work to keep the service reliable, but downtime may occur due to maintenance, hosting, network, browser, payment, DNS, third-party or force-majeure issues.
9. Intellectual property
Prowider software, design, brand, UI, code and platform assets belong to Prowider or its licensors. Restaurant content such as menus, images and business information remains the restaurant's responsibility.
10. Limitation
To the maximum extent permitted by law, Prowider is not liable for indirect losses, lost profits, restaurant operational issues, customer disputes, incorrect menu data, third-party failures or unauthorised account use caused by weak credentials.
11. Changes
We may update these Terms as the product, pricing, law or security requirements change. Continued use after updates means acceptance of the revised Terms.
12. Contact
For account, billing or legal queries, email [email protected].